REFUND & EXCHANGE POLICY

At Beautiful Individual That’s Catching Hell, we represent resilience, strength, and standing firm under pressure. Our policies are designed to protect our brand, our products, and our community with clarity and consistency.

By placing an order with us, you acknowledge and agree to the terms outlined below.

1. GENERAL POLICY

All purchases are considered final sale. We strongly encourage customers to carefully review all product details before completing checkout, including sizing, colors, descriptions, quantities, and shipping information.

Orders cannot be canceled, changed, or modified once they have been placed. It is the customer’s responsibility to ensure all order details are correct at the time of purchase.

2. NO REFUND POLICY

We do not offer refunds under any circumstances.

This includes, but is not limited to:

• Buyer’s remorse

• Incorrect size selection

• Change of mind

• Shipping delays

• Items marked as delivered

• Promotional or discounted items

• Incorrect address entered at checkout

All sales are final, and no monetary refunds will be issued at any time.

3. EXCHANGE POLICY

We only offer exchanges for items that meet our eligibility requirements.

To qualify for an exchange:

• Requests must be made within seven (7) days of delivery

• Items must be unworn, unused, and unwashed

• Items must be in original condition with all tags attached

• Original packaging must be included

• Proof of purchase is required

Exchanges are limited to the same item (for size replacement only) or an item of equal value, depending on availability.

If the requested item is unavailable, store credit may be issued at our

4. NON-ELIGIBLE ITEMS

The following items are not eligible for exchange:

• Custom or personalized items

• Final sale or clearance items

• Limited edition items

• Gift cards

• Items returned without approval

• Worn, washed, or altered items

Any item that does not meet our standards will be returned to the customer at their expense.

5. DAMAGED OR DEFECTIVE ITEMS

All items are inspected prior to shipment. If you receive a damaged or defective item, you must contact us within seven (7) days of delivery.

You must provide clear photos showing the issue. The item must remain unused and in original condition.

If approved, we will offer:

• A replacement of the same item, or

• An exchange if replacement inventory is unavailable

Refunds will not be issued, even for defective or damaged items.

6. RETURN PROCESS

To request an exchange, contact us using the information below with your full name, order number, and details of the issue. Photos are required for damaged or defective claims.

Do not return any items without written approval. Unauthorized returns will not be accepted.

Approved returns must be shipped to the address listed below.

Customers are responsible for return shipping costs unless otherwise stated. We recommend using a trackable shipping method, as we are not responsible for lost or stolen return packages.

7. INSPECTION & PROCESSING

Once your return is received, it will be inspected within three (3) to five (5) business days. You will be notified of approval or denial.

If approved, your exchange will be processed and shipped. Processing times may vary depending on inventory and demand.

No refunds will be issued at any stage of this process.

8. CHARGEBACKS & DISPUTES

By completing your purchase, you agree not to initiate chargebacks or disputes that contradict this policy.

Fraudulent or policy-violating disputes may result in:

• Permanent ban from future purchases

• Additional action to recover associated fees

We encourage customers to contact us directly to resolve any concerns.

9. PRIVACY CONFIDENTIALITY

At Beautiful Individual That’s Catching Hell, your privacy is important to us. We are committed to protecting your personal information and maintaining your trust.

All customer information collected during the ordering process — including your name, address, email, phone number, and payment details — is kept strictly confidential.

We do not sell, trade, or share your personal information with third parties, except as necessary to:

• Process and fulfill your order

• Provide customer support

• Comply with legal obligations

Your information is used solely for business operations and to improve your shopping experience with our brand.

We take appropriate security measures to protect your data from unauthorized access, misuse, or disclosure.

10. CONTACT INFORMATION

For all questions, concerns, or exchange requests, please contact us:

Website: {beautifulindividualthatscatchinghell.net}

Email: {beautiful.individual01@aol.com}

Phone: {469-242-0155}

Business Address: {817 S MacArthur Blvd Coppell Tx 75019}

Business Hours: {Mon-Fri 9:00am thru 9:00pm}

11. POLICY UPDATES

Beautiful Individual That’s Catching Hell reserves the right to update or modify this policy at any time without prior notice. Updates take effect immediately upon posting.

We built this brand for individuals who stand strong, even under pressure. Our policies protect our vision, our business, and our commitment to quality.

No refunds. No exceptions. Just structure, strength, and accountability.